Monday, September 30, 2013

Nickel and Dimed

I take great pleasure in recommending others, raving about their services and/or products and telling others how great it is.  I really do love that.  There's a restaurant (locally owned; my fave) that I've told you all about in the past and I've always been very favorable and enthusiastic about.  But, today, I'm not feeling so warm and fuzzy.  In fact, I'm pretty irritated.

My mom and I stopped in there for lunch today.  I ordered one of the specials, which was a turkey Philly.  Neil's a big fan of chicken Phillys, so I reasoned, it must be good with turkey too.  I asked the waitress what kind of peppers they use on the sandwich and she said "bell peppers."  I then asked if they had hot cherry peppers. 

She went to the kitchen and asked and I actually heard the answer "yes."  Ok, great.  I'd like the Philly but ask them to add some hot cherry peppers to the bell pepper please.  No problem.

It was a bit odd to me that the cherry peppers had been battered and fried.  What?  But, they were tasty this way, although I've never, ever seen them cooked this way.

For my side dish, I got fried green tomatoes, which come with a sauce.  Mine turned over and started filling up my sandwich basket.  I asked for an additional sidecar of the sauce. Turns out the sauce was pretty good dabbed on the sandwich.

So, it's all good.  Mom and I were both pleased with our lunch.  We had a really attentive and pleasant waitress.  Then we looked at the check.  They charged us $.50 for the cherry peppers and $.50 for the replacement dressing.  Are you freakin' kidding me?  

First, in the modern world of rip-off tea that we live in (see this post), it is inexcusably tacky and in poor taste for ANY restaurant to nickel & dime their customers on an extra piece of cheese, more salad dressing, adding onions to a burger, putting jalapenos on whatever I say to put them on, or whatever.  It was all I could do not to blow my stack over this check.  Let's break this down, shall we?

So, from this previous post, we know that a glass of iced tea costs (give or take) a whopping $.11 to make.  I don't have supplies on hand tonight to conduct one of my super-scientific studies, but I feel confident in these statements. 1) If salad dressing costs $.50/Tablespoon, we'd all be eating dry salad because we simply couldn't afford a bottle of dressing to keep in our fridges, and 2) $.50 worth of hot cherry peppers would easily fill up a shoebox, which as any idiot can surmise, is way too much for one, a dozen or even 45 Philly sandwiches. So, to the owners of "XXXX" restaurant in Cayce (names changed to protect the innocent), please explain the logic behind charging me for these miniscule additions to my lunch order.  

Other than petty, arbitrary and capricious upcharging that does nothing but piss off a previously happy-to-praise-and-rave-about-you customer?  Huh? Hell, if you need the dollar that bad, take it out of your insanely inflated tea revenue!

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